Returns & Refunds

Return and Exchange Policy for By Her Cosmetics

At By Her Cosmetics, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are happy to offer a return or exchange. Please review the following policy for returns and exchanges:

Eligibility:

• Returns and exchanges will be accepted for products that are unopened and unused.
• Products must be in their original packaging and in the same condition as when they were received.
• Returns and exchanges must be made within 14 days of the original purchase date.

Return Process:

1. Contact our customer service team at info@byhercosmetics.com to initiate a return.
2. Provide your name, order number, and reason for the return.
3. Our customer service team will provide you with instructions on how to return the product.
4. Once we receive your returned product, we will process your refund or exchange.

Exchange Process:

1. Contact our customer service team at [insert contact information] to initiate an exchange.
2. Provide your name, order number, and reason for the exchange.
3. Our customer service team will provide you with instructions on how to exchange the product.
4. Once we receive your exchanged product, we will send the new product to you.

Refunds:

• Refunds will be processed to the original method of payment.
• Please allow 5-7 business days for the refund to appear on your statement.

Note:

• Shipping costs are non-refundable.
• By Her Cosmetics reserves the right to refuse any return or exchange that does not meet the eligibility criteria listed above.

If you have any questions or concerns, please contact our customer service team at info@byhercosmetics.com. We are always here to help!